Ticket System

What are tickets? 

 Tickets are a custom feature of VioletsMC where you can speak to a member of the staff team about any issues you may have. Staff will often recommend you to open a ticket if you are in need of assistance. 

 

 

 

 How do I open a ticket? 

 You will find the bot named Violets | Tickets under the bots role. Simply click on it and type out your message. The first message you send will automatically open a ticket, you do not need to say anything in specific to open a ticket. When opening a ticket be sure to share your IGN (In-game name) , and the issue you need help with in detail. 

 

 

 

 

 

 What can I open a ticket for? 

 You may open a ticket for issues regarding  D iscord and Minecraft . Some examples of common situations include, but are not limited to : 

 

 Queries about how the Minecraft or Discord server work 

 Issues joining the Minecraft server 

 You suspect you have been griefed or stolen from 

 Ban Appeals 

 Player / Staff Reports 

 

 

 

 How long till someone responds to my ticket? 

 Tickets are monitored by our staff team, and whilst we have a range of different time zones, we may not always be available right away . If you have not received a reply in  24 hours , feel free to send another message to prompt a response.  Occationally, the ticket bot might be down and offline; in this case, a ticket will not be opened. However, if a ticket is already open, any messages sent to the bot while it's offline will get forwarded to staff after it is back up again. 

 

 

 

 Why does it say I can't open a ticket? 

 The most common reason for not being able to open a ticket is your privacy settings.  

 

 

 

 

 

 

 How do I open a ticket if I'm banned from the Discord server? 

 You can ask a Support Team member for help while in-game. If you wish to appeal your Discord ban, you will have to email ryan @violetsmc.com . Don't worry, your email or private information will not be shared with anyone but The Director Ryan himself.