# Ticket System #### **What are tickets?** Tickets are a **custom feature** of VioletsMC where you can speak to a member of the staff team about **any issues** you may have. Staff will often recommend you to open a ticket if you are in need of assistance. [![image.png](https://wiki.violetsmc.com/uploads/images/gallery/2025-02/scaled-1680-/WUCimage.png)](https://wiki.violetsmc.com/uploads/images/gallery/2025-02/WUCimage.png) --- #### **How do I open a ticket?** You will find the bot named **Violets | Tickets** under the bots role. Simply click on it and type out your message. The first message you send will automatically open a ticket, you do not need to say anything in specific to open a ticket. When opening a ticket be sure to share your **IGN (In-game name)**, and **the issue** you need help with in detail. [![image.png](https://wiki.violetsmc.com/uploads/images/gallery/2025-02/scaled-1680-/uwQimage.png)](https://wiki.violetsmc.com/uploads/images/gallery/2025-02/uwQimage.png) --- #### **What can I open a ticket for?** You may open a ticket for issues regarding **Discord and Minecraft**. Some examples of common situations include, but are **not limited to**: - Queries about how the Minecraft or Discord server work - Issues joining the Minecraft server - You suspect you have been griefed or stolen from - Ban Appeals - Player / Staff Reports --- #### **How long till someone responds to my ticket?** Tickets are monitored by our staff team, and whilst we have a range of different time zones, we **may not always be available right away**. If you have not received a reply in **24 hours**, feel free to send another message to prompt a response. Occationally, the ticket bot might be down and offline; in this case, a ticket will not be opened. However, if a ticket is already open, any messages sent to the bot while it's offline will get forwarded to staff after it is back up again. --- #### **Why does it say I can't open a ticket?** The most common reason for not being able to open a ticket is your privacy settings. [![image.png](https://wiki.violetsmc.com/uploads/images/gallery/2025-02/scaled-1680-/HM3image.png)](https://wiki.violetsmc.com/uploads/images/gallery/2025-02/HM3image.png) [![image.png](https://wiki.violetsmc.com/uploads/images/gallery/2025-02/scaled-1680-/9AUimage.png)](https://wiki.violetsmc.com/uploads/images/gallery/2025-02/9AUimage.png) --- #### **How do I open a ticket if I'm banned from the Discord server?** You can ask a Support Team member for help while in-game. If you wish to appeal your Discord ban, you will have to email **[ryan`@violetsmc.com`](mailto:ryan@violetsmc.com).** Don't worry, your email or private information will not be shared with anyone but The Director Ryan himself.